Q: Will your services help my allergies?
A: Yes, having your carpet and upholstery professionally cleaned removes pollutants and makes for a friendlier breathing environment. However, for the more serious allergy sufferer, we offer special a anti-allergy cleaning service, which uses safe, all natural, non toxic, no artificial fragrance products proving to remove household allergens. Try to consider the surfaces in your home and have them professionally cleaned on a regular basis. This can be one of the most important things that you can do to reduce the allergens that come into the house or business environment from the outside. Sometimes allergens can be increased by pets or even the household cleaners. Cleaning carpet, upholstery, drapes, rugs, air ducts, and mattresses will remove proteins that may be causing allergies and improve the air quality in every home and business.
Q: How often should I get my carpets cleaned?
A: Keep your carpets looking their best. Make A to Z Carpet & Upholstery part of your regular carpet care regimen. Frequently used carpet should be professionally cleaned by a qualified technician at least annually—and even more frequently in homes occupied by respiratory sensitive people, people with bad allergies, or indoor pets.
Q: How green is carpet cleaning?
A: Green is not a place you get to but a way of thinking about how we run our business and becoming more environmentally conscious. Our companys’ pledge to green is working hard to minimize our impact on the environment by implementing the use of natural, non-toxic carpet cleaning products for your home or business. We love products that are biodegradable. And we have always done our part to remove unwanted dirt & matter from the environments that we clean. This alone is sure to incorporate a little more green into your life. Our everyday cleaning choices affect our health, the health of our families and the health of our planet.
In addition to improving our green footprint we maintain our vans and truck mounted machines in good working order to minimize less energy.
Q: Is Grooming necessary?
A: Grooming has little to do with physical soil removal: however it is needed to eliminate pile distortion and matting, to properly distribute additives, such as carpet protectors and to create an even appearance for your inspection.
Q:Why should air ducts be cleaned?
A: Studies have shown that indoor air can be 2 to 5 times MORE polluted than outside air. Most disposable filters remove about 10% of these pollutants allowing 90% to enter the air system even during the construction of a new home. The pollutants contain dust, pollen, mold spores, animal dander and much more. These materials collect in the furnace, air conditioner and duct surfaces, just as they do in furniture and floor surfaces. The furniture and floor are cleaned regularly but the duct surfaces are hidden from view and can only be reached by specialized duct cleaning equipment. Utilizing a high pressured vacuum with an air whip our technicians are able to remove these hidden allergens. If left these pollutants can migrate out into the room again, or become a food source for mold and bacteria, which an thrive in this dark comfortable environment from high humidity or moisture from the air conditioner or humidifiers. Biological growth can release mold spores or toxins into the air system. Mold both living and dead can produce toxins that may cause some allergic reactions. Air duct cleaning will promote improve overall indoor air quality in your home, and enhance the efficiency of your heating/cooling system, which may help reduce energy bills.
Q:What are the benefits of applying a stain shield?
A: Stain shields such as Encapu Guard Green ™ and Scotchgard™ protect against oil and water-based stains and help carpet fibers resist soiling. It also locks out liquids so that spills can be blotted up before they become stains. These products also protect and preserve upholstery and drapes
Q: What do you do when normal wear and tear begins to take its toll on your carpet, or occasional accidents cause damage to face yarns or backings?
A: Being trained & certified carpet repair professionals we can repair many common carpet problems. We have the equipment and know how to not only clean your carpet but repair it so it looks good without replacing it.
- Open or raveled seams
- Installations coming loose
- Burns or melted areas in carpet
- Pulled yarns or missing tufts
- Bleached spots and discolorations
- Ripples and buckles
Q: What should I do if my basement floods?
A: Flood clean up procedures should begin as soon as possible in order to avoid long term damage to your home or business. The longer the water sits the more time the water source has to travel and damage the environment. Fortunately the professionals at A to Z Carpet & Upholstery Inc. are available 24 hours a day, 7 days a week and we offer immediate response. This means that we can get to your home, assess the damage, and remove the water before any additional damage can be done.
Q. Do I have to use the contractor that the insurance company suggested?
A. No. The insurance company cannot require an insured use their preferred contractor. You can choose any qualified contractor you want. You contract the work and the insurance company is a third party payer. As long as the contractor charges are standard and customary and within the scope of work (as agreed upon between the insurance company and the contractor), the claim should go smoothly. Insurance Bill of Rights
Q. Do I hire the restoration contractor or does the insurance company?
A. Insurance companies do not hire contractors, only the insured can. The insurance company will recommend contractors, but no where in their communications does it say that they hired the contractor..
Q. How much does it cost for a damage assessment?
A. Most companies charge $75-$125. We offer a FREE DAMAGE ASSESSMENT Q. How soon can you start emergency services? A. A qualified technician will be on site immediately. After the free damage assessment they can dispatch an emergency response crew immediately.
Q. Once you start the repairs, how long will it take to get back to life as usual?
A. Before we start the repairs we will have a good idea of how long it will take to get your home and belongings dry and restored. Based on what we know about the project and availability of products, we will complete it in a timely manner with consistent monitoring through the process.
Q. How long does it take to dry my property?
A. We can dry most items within 3 days -5 days. There are a few items excluded: double-thick drywall, lath & plaster, and wood flooring.
Q. What can happen if I don't address water or smoke damage immediately?
A. The Ongoing Effects of Water Damage and the Ongoing Effects of Smoke Damage can be dramatic and costly.
Q. Are you a certified firm?
A. Yes, we are an IICRC Certified Firm.